Return and Refund Policy for Kroms Fashion

Kroms Fashion – Return & Refund Policy (Men’s Wear)

Thank you for shopping with Kroms Fashion. We value your satisfaction and strive to ensure a smooth and hassle-free shopping experience. Please read our return and refund policy carefully before making a purchase.

1. Eligibility for Returns

You may return men’s wear items within 7 days of receiving your order, provided the following conditions are met:

  • The item is unused, unwashed, and in its original condition.

  • Tags, labels, and packaging are intact.

  • The item is not a clearance or final sale item.

  • The item is not damaged or customized (unless it arrived damaged or defective).

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Innerwear (for hygiene reasons)

  • Altered/customized clothing

  • Clearance or sale items

  • Items returned after 7 days of delivery

3. Exchange Policy

We accept size exchanges for eligible men’s wear products within 7 days of delivery. Exchanges are subject to stock availability.

To request an exchange:

  • Contact our support team at [your email or phone]

  • Mention your order number, item name, and the required size

4. Refund Policy

Refunds are processed only in the following cases:

  • The product is damaged, defective, or incorrect on arrival

  • The product is out of stock after placing the order

  • The return is approved and received in proper condition

Refunds will be issued as:

  • Store credit or

  • Original payment method (within 7–10 business days)

Shipping charges are non-refundable, except in cases of defective or wrong items.

5. Return Process

To initiate a return:

  1. Email us at [support@kromsfashion.com] or call [your customer care number]

  2. Provide your order number, reason for return, and photos (if applicable)

  3. Wait for return approval and shipping instructions

  4. Ship the item to the address provided

Return shipping is the customer’s responsibility unless the item is defective or incorrect.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Provide:

  • Photos of the damaged/incorrect item

  • Order number and item name

We will arrange a replacement or refund at no extra cost.

7. Contact Us

If you have any questions or concerns about our return and refund policy, reach out to us at:

📧 Email: [support@kromsfashion.com]
📞 Phone: [Your customer support number]
🌐 Website: [www.kromsfashion.com]